Refund & Return Policy

Last Updated: 01 February 2026

Due to the nature of spice and food products, Sihini Spices maintains strict return and refund policies to ensure freshness and safety.

1. Returns

We do not accept returns for opened food or spice products. If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with a photo of the product.

2. Eligible Refunds

Refunds may be issued in the following cases:

• Items damaged during delivery
• Incorrect product received
• Defective or compromised packaging

3. Non-Refundable Items

The following items are not eligible for returns or refunds:

• Opened products
• Change-of-mind purchases
• Items damaged after delivery due to mishandling

4. Refund Processing

Approved refunds will be issued to the original payment method within 5–7 business days. We will notify you via email once the refund is processed.

5. Shipping Charges

Shipping fees are non-refundable unless the error was caused by Sihini Spices.

6. Contact

Email: support@sihinispices.com
Website: https://sihinispices.com